The figure of the Sierra Defender was created with the intention of guaranteeing greater satisfaction for all Sonae Sierra stakeholders.
How does it work?
The defender Sierra functions as a facilitator to which all interested parties of the company can turn by submitting their notifications, suggestions or complaints with the certainty that these will be processed, investigated and, whenever possible, corrected. – either from Portugal or from any other country where Sonae Sierra is represented – The Sierra Ombudsman will make an objective analysis of the facts and will proceed to correct them or justify the question that has been raised. In either case, the Sierra Defender undertakes to provide an answer to anyone who turns to him.