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Book your parking space

[MY PLACE] to Park

[MY PLACE] to park is the new digital service that allows you to plan your visit and book your parking space in advance (before arriving at the car park) or when you visit our Centre.

The service is available at Parking Limón, opposite the main façade of Plaza Mayor (see map), in a signposted area.

This service allows free bookings by registering on the Plaza Mayor website or application.

How does the service work?

  1. Access the [MY PLACE] to park service – Book your space in the Services area of the centre’s application.
  2. Register on the Plaza Mayor website or application or, if you are already registered, log in.
  3. Select the date, time and parking space you wish to reserve.
  4. To make use of the reservation, open the application and [MY PLACE] to park – Reserve your space. In the history select your reservation and click open barrier. Wait for the barrier to lower completely. At the end, when you remove your vehicle from its place, the barrier will automatically lift.

If you have any questions about the use of the service please, contact us at 952 24 75 80.

Mobile App

Download the Plaza Mayor mobile App

The [MY PLACE] to park service is available in the Centre’s application, in the Services area.

Download the Plaza Mayor mobile App

Do you have a question about [MY PLACE] to park? See if the answer to your question is below!

How do I use [MY PLACE] to park to book my parking space?

Let’s help! It’s very simple:

  1. Open the centre’s mobile app and select the option: [MY PLACE] to park – Book your place in the service area. Alternatively, scan the QRCode found in the area marked for this service.
  2. Register on the Plaza Mayor website or app or, if you are already registered, log in.
  3. On the day/time of your booking, go back to the [MY PLACE] to park – Book your place service area and, in the history button, view your booking and select “Open barrier”. When your booking is complete,  remove your vehicle from its space and the barrier will be raised automatically.

How can I read the QR Code in the area marked for this service?

The 1st step is to find out if your mobile phone camera has a QR Code reader. Point the camera at the QR code and you should see a notification on your screen to open the QR code.

If it doesn’t appear, you will probably need to use a QR code reader. If you don’t have one installed, we suggest the following free apps:

Apple – here
Android – here

Alternatively, you can go directly to our Centre’s app and in the Services area select the option [MY PLACE] to park – Book your place.

I have done everything you described and I can't read the QR code.

In this case, you can access directly to the application of our Centre and in the Services area select the option [MY PLACE] to park – Book your place, by downloading the application here:

Apple – here
Android: here

Do I have to install an application or register?

The service is only available on the centre’s mobile app, so you will need to have it installed to use the service. If you don’t have the app, you can download it here:

Apple – here
Android – here

Once installed, you will need to register on the Plaza Mayor Centre’s website or app, or if you are already registered, log in.

Is there a charge for the parking space reservation service?

No, the service is free

I have done all the steps but nothing is booked

If you saw the booking confirmation screen, your booking has been saved. You should have received an email with the confirmation and details of your booking, it has a button that allows you to access the booking directly.

To view your bookings you can access the [MY PLACE] to park – Book your place service in the services area of the Centre’s application and select the button: “History”.

I'm already in the park, next to the place I booked, what do I do now?

Make your way to the area and seat you have booked. Make sure you are in front of the reserved seat. Confirm that the seat number on your application matches the one marked on the car park.

Then, open the Centre’s mobile app, access the Services area and select the option: [MY PLACE] to park – Book your place -> “History” button and select the option “Open barrier”.

How can I open the barrier of the place I booked?

Open the Centre’s mobile app, access the Services area and select the option: [MY PLACE] to park – Book your place -> “History” button and select the “Open barrier” option.

Alternatively, you can click the button in the booking confirmation email you received.

Make sure you are in front of the place you have booked. Confirm that the space number on your request matches the one marked in the car park.

The barrier of the place I booked does not open, what now?

If you have already clicked to open the barrier and it does not open, please follow the steps below:

– make sure you are in front of the seat you have booked by confirming the seat in the booking details*.

– select your booking again and click again on the option “Open Barrier”.

If the barrier still does not come down please, contact us at 952 24 75 80.

Our team will need your booking code which is available in the booking details, to verify and open the barrier.

*Please confirm that the space number on your request corresponds to that marked on the car park.

The place I booked is taken, what do I do?

Before contacting our team, ensure you are in front of the place you have booked by confirming the place in the booking details. Confirm that the space number on your request matches the one marked in the car park.

If you are in front of your spot and it is occupied please, contact us at 952 24 75 80.

Our team will need your booking code which is available in the booking details, to offer you an alternative parking space.

My booking time is up but I need to stay longer at the Centre, can I extend my booking?

If you need to stay longer at the Centre, you can make a new reservation for a later period than the one you have already booked, as long as your place is available.

To do this, use the “New Booking” option in the booking history area or follow the normal booking process.

If your place is no longer available for booking, you must check the available places and complete the booking process.

How do I cancel a booking?

Bookings made may be cancelled 1 hour before the booked time.

To do this you must consult the booking in the Services area -> Booking History -> select the option “Manage” in the booking to be cancelled -> click on the link: “Cancel booking”.

I'm trying to cancel the booking but something is wrong.

If the error you see indicates that the booking cancellation period has already expired, it means you are less than 1 hour away from your booking. In this case, it will no longer be possible to cancel and the booking will not be refunded.